Frequently Asked Questions
What is The Sole Provider?
The Sole Provider is the ultimate platform for buying and selling premium sneakers and streetwear. We offer a curated collection of the world’s most exclusive and sought-after footwear and apparel, all thoroughly authenticated through a comprehensive multi-step process. Enjoy unparalleled access to rare, high-demand products, with the confidence of knowing you’re receiving authentic items. As dedicated sneakerheads and streetwear experts, we specialize in sourcing limited-edition releases and unique pieces from around the world, giving you a distinct advantage in your collection.”
I'm searching for a specific product, but I can't find it in your current selection. Does this mean you don't carry this item?"
Although we take pride in offering the most sought-after sneakers, if you’re looking for something specific, be sure to take advantage of our sneaker sourcing service.
Are all the products offered by The Sole Provider authentic?
Yes, The Sole Provider guarantees 100% authenticity. We do not sell, accept, or deal with counterfeit or factory variants. Shop with confidence knowing that all products are carefully inspected by our experienced team for both condition and authenticity.
How long does delivery of my order take?
If you have selected economy delivery, it will take 3-4 business days. Express delivery (1-3 business days). Please note this accounts for items we have in stock and not special order items such as pre-orders.
How do pre-orders work and how long do they take?
Select an item with a pre-order tag in your size and place your order – its that simple. Items take about 2-3 weeks to arrive and we will keep you updated every step of the way.
Can I track my order?
Yes, once shipped an a email will be sent out with a tracking number. This tracking number can be used here to track your order.
Do you accept returns?
If the item is in the same condition as it was when shipped out.
We will gladly exchange it for another item or a voucher with the purchase amount which can be used on our platform.
Simply ship the item back to us, and our team will handle the rest.
Have Any Other Questions?
Contact us below and our team will get back to you as soon as possible.